Nominus.com has defined and established policies for information privacy that represent a clear commitment to the confidentiality needs of our clients. These policies are applied to the collection as well as to the delivery of any type of personal information. Accordingly, the personal information of our clients is guarded in safe locations, to which only the personnel of Nominus.com or its duly-accredited representatives have access. Should any personal information be required to be disclosed pursuant to governmental authority per an official notice or action, such personal information shall be disclosed to such authority, but such disclosure shall be limited to that portion necessary and sufficient to comply with the requirements thereof.
The type of personal data we collect and how it is processed depends on the services requested.
- Who Are We?
We are Nominus.com, a Domain Name Registrar and a Brand Name Protection service provider. Our address is 1000 Brickell AvenueSuite #715 - 115, Miami, FL 33131, United States of America. You can contact us by email at [email protected] or by telephone at +1 (775) 242-8399.
We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
- When do we collection your information; what do we collect; and how do we use it?
- When you use our website
When you use our website to browse our products, services, and other information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors, and to help to make your user experience better.
We may also collect your IP address so that we can personalize the website and our services for you.
- When you request assistance
When you request assistance we may ask you for your name, email address, and other contact information.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also contact you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
Every time you contact us via e-mail we open a support ticket through Zendesk which is the entity providing our help desk software for assisting you. Zendesk does not have access to the contents of any communications. Communications data is stored on their platform in the United States. Zendesk fully complies with the EU Directive with respect to all Personal Data (as that term is defined in said EU Directive).
If you are provided support via chat, we may use your contact information to send you a transcription of the conversation. The transcription will be sent only if you request it. We will not share, sell, rent or trade your name or email with third parties for their promotional purposes.
We do not use the information you provide to make any automated decisions that might affect you.
In certain situations, Nominus.com may disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- When you contact us through Social Media or use Social Media widgets
- When you create an account with us and purchase any of our services
When you sign up for an account with Nominus.com you will provide us with your name, email, address, and contact telephone number. We will send you an email to verifying said information.
When you purchase any of our online services, we may ask you for your name, address, contact telephone number, email address and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We will use your information to verify your credit card details for your purchase, and process your order and services. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.
Your information is stored on our servers, which are based in the United States and Canada. Your credit card details are passed to a third-party payment processor which is based in the United States and is certified to the EU-US Privacy Shield, which requires effective safeguards for your information. We do not retain your credit card information. Our third party is prohibited from using your personal information for any other purpose.
We do not use the information you provide to make any automated decisions that might affect you.
If you would like to request that your personal information be removed from our database, please contact us at [email protected].
- Domain Name Services
Domain name registration services may require additional data, particularly for creating the contact profiles. Required additional data includes, but is not limited to registrant, admin, technical and billing information. Domain name registration contact profile information will be sent to the corresponding registry. Generic Domain names are regulated by ICANN which require us to send a copy of the contact profiles to Iron Mountain escrow service in the United States.
Without in any way limiting the foregoing, the following data may be required for domain name services:
- Last and first name
- Official Government Issued ID
- Card number
In general registries will keep the above information for no more than two years after the deletion of the domain name.
Your personal data will be stored in the country of the Registry that owns the extension. If you requested a ccTLD extension outside the European Union, your personal data my become public through a whois server by virtue of local law.
- Trademark Registration Related Services
For trademark registration related services, in addition to personal data, we may need additional data per the specific requirements of each country. Such information may include ID numbers, copies of government issued identification, and marital status information. If the trademark owner is a company, certain information about the entity (including but not limited to, name, object, business activity, capital, company formation date, duration, copy of the certificate of incorporation, number of shareholders/members, and number of directors if needed), and additional personal information about the shareholders/members and of the directors may also be required.
The information provided to trademark registration agents is necessary to comply with the requirements of government authorities and ruling organizations, and is provided to third parties per your explicit instructions with respect to the registration services.
Once a trademark registration request or document containing personal data is filed with the trademark office in any country, it will become public by virtue of law.
- Newsletter Preferences
If you would like to discontinue receiving newsletters or other communications from us, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or by contacting us at [email protected].
- Links to Third Parties Sites
- Age Restriction
The site is not intended for minors under the age of 18 nor does the site knowingly collect personal information from minors under 18. The site is not oriented toward minors, and does not target them as an audience. The website and services do not collect or distribute information indicating whether a user is a minor.
- Do you Have Questions About your Personal Data?
You can ask us what information we hold about you, and if inaccurate, you can ask us to correct it. We will respond to your request within a reasonable timeframe. We will retain your information for as long as your account is active or as needed to provide you services. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If we have asked for your consent to process your personal data, you may withdraw that consent at any time provided that this data is not being used in any trademark or domain name registration.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the “Who We Are” section of this policy.
If you have a question or complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your question or complaint.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We strive to use commercially acceptable means to protect your personal information.
Your data is stored in our servers in Canada and can only be accessed from our offices via a network connection by authorized personnel with technical, administrative, and physical controls.
If there is a substantive or material change in the way that we use personal information, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Email: [email protected]
United States: +1 (775) 242-8399
United Kingdom: +44 1255 444129
1000 Brickell Avenue
Suite #715 - 115
United States of America.
Effective Date: 01/15/2021
Last Updated on:01/18/2021